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Orders & Support
View FaqWe’re here to ensure your shopping experience is smooth and enjoyable. If you have any questions or need assistance with an order, our support team is ready to help.
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Shipping & Returns
View FaqWe want you to love your purchase! Our shipping process is quick and reliable, with options that fit your needs. If for any reason you’re not completely satisfied, our simple returns process makes it easy to return items.
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Product Info
View FaqExplore the unique features of each product in our collection. From high-quality materials to thoughtful design, we provide detailed information to help you make the best choice.
Support FAQs
Orders & Support
How can I place an order?
Placing an order is quick and easy. Simply browse our online store, select the products you desire, and add them to your cart. Proceed to the checkout process, where you'll provide your shipping and payment details. Once your order is confirmed, we'll take care of the rest.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other secure online payment platforms. Rest assured that your payment information is protected and encrypted for a secure transaction.
How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-4 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our website or contact our support team for specific inquiries.
Can I track my order?
Yes, absolutely! Once your order is shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and stay updated on its estimated delivery date. If you have any issues with tracking your order, feel free to reach out to our support team for assistance.
What if I have questions or need assistance with my order?
We're here to help! If you have any questions or need support regarding your order, our dedicated customer support team is available to assist you. You can reach out to us through our contact form, email, or phone. We strive to provide prompt and helpful responses to ensure your shopping experience with us is seamless.
Support FAQs
Shipping & Returns
Do you offer international shipping?
Yes, we offer international shipping to many countries. However, please note that international shipping times and costs may differ from domestic shipping. Make sure to review the shipping options available for your country during the checkout process.
How long does shipping take?
Shipping times can vary depending on your location and the shipping method chosen. Typically, domestic orders within United States are delivered within 3-5 business days. Please note that these are estimated times and delays may occur due to unforeseen circumstances or customs procedures.
What is your return policy?
Due to the perishable nature of our products, we cannot accept returns. However, we stand by the quality of our handcrafted candies and are committed to customer satisfaction. If you experience any issues with your order, please contact us within 30 days of receiving your shipment.
What if I receive the wrong product?
If you receive the wrong product, please contact us immediately. We will promptly send you the correct item at no additional cost!
What if my order arrives damaged?
Once an order has been handed off to the shipping carrier, it is the responsibility of the carrier to deliver it safely and on time.
If your package arrives damaged or appears to be lost:
• You must contact us within 72 hours of MARKED DELIVERY
• Clear photos of the damaged packaging and products are required
• Photos must include the shipping label and outer box, as well as the interior contents
We will use this documentation to file a claim with the carrier.
Once documentation is received, we will offer either:
- A replacement shipment, or
- A refund (based on the outcome of the carrier claim)
We cannot issue refunds or replacements without photo documentation.
Support FAQs
Product Info
How should I store my toffee to keep it fresh?
We recommend storing our toffee in the refrigerator, where it can last up to 6 months. In the freezer, it can retain its freshness for up to a year.
For best flavor, consume within one month of receiving. Avoid heat and humidity to maintain its freshness and texture.
Does your toffee contain nuts or other common allergens?
Many of our toffee varieties contain almonds, and all products contain milk. Our facility processes tree nuts, so cross-contamination is possible.
Is your candy made in a facility that processes tree nuts?
Yes, our toffee is produced in our Glendora, CA store where tree nuts are present. We take care to minimize cross-contamination, but individuals with severe allergies should be aware.
What are the main ingredients used in your toffee?
Our primary ingredients are granulated sugar, real butter, and sunflower lecithin. We use premium chocolate (milk, dark, or white) and roasted almonds in some varieties.
Are your products suitable for gluten-free diet?
Yes, our toffee products are suitable for a gluten-free diet. We understand the importance of catering to various dietary needs, and all our offerings are crafted to be gluten-free, ensuring everyone can enjoy our delicious and nutritious options without worry.
Can I customize my toffee order for special events?
Yes, we can accommodate custom orders for special events, such as weddings or corporate gifts. Contact us directly to discuss your needs!
Do you sell gift cards?
Yes we do! We sell digital gift cards through our online store, and we have physical gift cards available for purchase in our shop!
Our digital gift cards make a wonderful gift for friends, family, or coworkers and can be instantly delivered by email.
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