FAQ

Here are some of our most Frequently Asked Questions!  
If you have more questions that aren't listed below, feel free to reach out to us through our contact page!

 

Can I buy your products in-person, or just online?

Yes!  We have a physical location in Glendora, California that will be opening soon.  Stay up-to-date on the latest news by signing up for our emails!

You can also come out to see us in-person at any of the events we attend throughout the year! Visit our Events page to see updated dates and locations.

 

I would like to order a large quantity of products, should I order them through your website?

For wholesale, large or corporate orders, please reach out to us through email at info@brownstoffee.com, or by phone at (888) 443-4302

We make our products by hand and in small batches, and do not keep a large quantity of pre-made candies on hand as we do not use preservatives.

 

How long will it take before my order ships?

On average, online orders will be shipped within 7 business days.  As we do not keep large quantities of our toffee or candy on hand for ultimate freshness and quality, many online orders are made-to-order.

All orders are personally packed and shipped with great care to ensure our toffee and candy maintain their high-quality.  In the summer months, we include cold packs to protect our products from the heat during shipping.

 

How will my order be packaged?

It is a Brown's English Toffee tradition to ship all of our products in red gift boxes, wrapped in a decorative ribbon.

 

Are returns or exchanges accepted?

Unfortunately, due to the nature of our products, we are unable to accept returns.  If you have any questions or concerns regarding an order, please reach out to us by email at info@brownstoffee.com, or by phone at (888) 443-4302.

2023 Event Schedule

October 13-15, 2023 - Las Vegas, NV

Age of Chivalry Renaissance Festival

October 27-29, 2023 - Pleasanton, CA

Pleasanton Harvest Festival

November 10-12, 2023 - San Mateo, CA

San Mateo Harvest Festival

November 17-19, 2023 - Sacramento, CA

Sacramento Harvest Festival

December 1-3, 2023 - Pomona, CA

Pomona Harvest Festival

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